Welcome to Blogging With Dr P... blogging when I can - honest
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(Feb 2010 Update): Haloscan is no more. Therefore the comments on this blog are no more. Sad, but true. I'm not paying $12 a year for the occasional comment with Echo. Apologies to all those who have commented. I have saved them and may well stick them somewhere else at some point. Monday, December 24, 2007
Getting The Wrong Order On Onternet ShoppingSo, after waiting for weeks, I thought I finally got the DVD I ordered - and it just arrived before Christmas. But - it was the WRONG DVD.
Basically, the main website, (xxx.com), sells through to another website, (yyy.com), who finally orders it from yet another website, (zzz.com). Here is the email I just sent to xxx.com..
I purchased a movie from xxx.com called "Waitress" (2007), (NOT "Waitress!" - a smut movies from 1982).
The movie was being sourced from yyy.com.
My order history at xxx.com shows that I ordered a movie called "Waitress", (NOT "Waitress!") - but the internal link on the website links me to the description of the movie called "Waitress!".
In short:
1. Either xxx.com, or yyy.com, have made an error in passing on the wrong purchase details to zzz.coms.
2. I have received the "Waitress!", (1982), NOT the "Waitress" movie I ordered.
3. I AM NOT going to ship this movie back to the USA and go through the ridiculous "returns policy" of zzz.com.
4. I want a full refund to my credit card for A.AA pounds sterling from the organisation I purchased the item from - xxx.com.
In good faith, it may also be useful to ship me the correct movie I ordered - the "Waitress" (2007).
This has really messed up my Christmas - thanks guys for really messing things up!
I've had the disticnt displeasure of having a Christmas present NOT arrive before Christmas, because the intrenet company I purchased it from hasn't a clue about delivery waiting times.
I've bought a DVD through my usual DVD/books website, and, through a "fair trade" agreement, the DVD is being sourced from another supplier - not their own stock. This is where the problems occur. Here is the conversation with the Customer Services dept of the company supplying the DVD...
Me From your email: Please allow 10-14 days delivery. - that's not "7 - 20 days", nor "up to 30 days" - as I now find out when I log into your customer support website. Can you tell me if the DVD will be arriving on Friday 21st December?
Them Our records indicate your order was shipped using XXXXX which is an affordable service that typically delivers packages within 4-21 business days (Monday through Saturday) . Please let us know if you have not received your order within 21 business days. We apologize for the delay and inconvenience this may have caused.
* Please Note: Shipping times cannot be guaranteed. They are only estimates based on the carriers' delivery times.
Me Hello again.
I said: "From your email: Please allow 10-14 days delivery."- this was the XXX.com email sent to me on the 11th December. Even if you tell me that XXX.com are not the couriers and should not be putting delivery waiting times on their emails - they did - and you deal with them.
I also said that on your customer support website delivery dates show:"7 - 20 days" and also "up to 30 days"
YOU now say: "Our records indicate your order was shipped using XXXXX which is an affordable service that typically delivers packages within 4-21 business days (Monday through Saturday).
To summarize:
If you are using a third party to sell your products through, (playtrade.com), - ensure that they have the correct delivery waiting times on their website.
When someone logs into your website to find out the state of their delivery, why does your customer support website state:
1."7 - 20 days" 2."up to 30 days"
And why do further communications state:
3. "4-21 business days (Monday through Saturday)"?
And finally:
4. "Please Note: Shipping times cannot be guaranteed. They are only estimates based on the carriers' delivery times."
This is very bad organisation and customer service starting with incorrect communications regarding delivery waiting times, and ending in a total "get out" clause of:
"Please Note: Shipping times cannot be guaranteed. They are only estimates based on the carriers' delivery times."
I am wholly disappointed in XXXXXXXX and will find it extremely unlikely that I will ever buy anything from you again. Moreover I shall be actively discouraging anyone I know NOT to buy anything from you either as you simply haven't a clue how to organise your deliveries, or disseminate the correct information at any one point in the whole customer service ORDEAL.
Them We apologize for any inconvenience caused to you due to this delay.
Please let us know if you have not received your order within 21 business days.
Once again, any inconvenience caused is deeply regretted.
* Please Note: Shipping times cannot be guaranteed. They are only estimates based on the carriers' delivery times.
Me - Last Communication Before Christmas, As I Have Given Up! "Shipping times cannot be guaranteed" - then you should SAY so at the POINT OF SALE - no matter whose website you're selling it through, and ensure that THEIR Customer Order Confirmation emails do not contain incorrect delivery waiting times.
I will be letting you know if it doesn't arrive within 21 days.
Incidentally, why 21 days? Why not "up to 30 days"? And if... "Shipping times cannot be guaranteed. They are only estimates based on the carriers' delivery times." What makes 21 days NOW any kind of significant delivery waiting time to you?
So, the moral of this story is..... whatever an internet store says the deilvery times are on it's website.... you don't really stand a chance in getting it delivered withint those times, or having it explained to as to why it cannot be delievered in the stated times!!
Merry Christmas everyone! :O)
Off to Cologne for a bit of good old fashioned German Christmas market shopping! At least I'll be able to take this stuff home with me in a bag! ;O)
Remember that announcement on ITV - "This is Thames Television broadcasting from Teddington Lock, Middlesex". Alas, Thames Television is no longer with us, and the buildings have ben sold on to a few different companies since then.
Last week I was at those buildings "werking", and me colleague and I nipped out for a look at the glorious Teddington Lock in the sunny winter afternoon....
Bugger... still, it didn't help with the yank ducking and diving under Hatton's arms every opportunity he could get. Oh yes, and I'd like to see who paid the ref as well.
Unfortunately, in case you didn't hear the news - Hatton was KO'ed, (towel was thrown in actually), in the 10th round after he'd been knocked down for a second time.
It wasn't a pretty fight. At times it was more like a wrestling match. The yank clearly did have the longer reach, and Hatton kept getting in close. During the 6th the ref warned Hatton for holding. Hatton then showed his behind to the yank - not quite sure what that was about (?), but it didn't help anyway.
Here are the last three rounds...
So, Ricky Hatton gave best. Sadly, his best wasn't good enough. I guess we could say that the "ref played his part in the fight", but I'm sure that will be talked about for long time as well. What was annoying was that Hatton was up on his feet shortly after the second knockdown and looked like he could have fought on???!!
Anyway, well done Ricky! You got the crap kicked out of you and walked away with the biggest Christmas bonus you'll ever get! HO HO HO :O)
